We guarantee live delivery of specimens. We do not guarantee delivery times or dates. Claims for loss of shipment or damages must be phoned in within 24hrs. upon arrival. If shipping delays result in fatalities we will replace animals lost or will issue a credit memo at our discretion. We are not responsible for delays due to weather or customs delays. We cannot refund or issue credit for transportation charges.
Transportation and container costs must be paid for both the original and replacement shipments by the customer.
International shipments must be pre-paid.
We are not responsible for the quality or accuracy of licenses or permits. It is up to the customer to provide all of the information your country requires.
It is up to the customer to forward all information to their customs broker.
If your country does not accept import provided documents or permits, we do not refund pre-payments.
We are not responsible for missed connecting flights, holidays or strikes.